Reference

How 9xo Handles Your Personal Information

Your personal data stays in our hands carefully — we collect only what we need to run your account, process payments via bKash, Nagad, and Rocket, and keep your sessions secure.

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What Data We Collect and Why

9xo Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with us, we collect the details you submit — your name, contact information, and payment wallet identifiers for bKash, Nagad, or Rocket. This lets us verify your account, process deposits and withdrawals, and reach you through our support channels. We also

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gather device and session data automatically: your browser type, IP address, and pages visited. This helps us spot unusual login activity and keep your account from being accessed by anyone else. We do not sell your personal information to third parties. Data shared with payment processors
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— including mobile wallet operators — is limited to what those processors need to complete a transaction. We keep records for as long as your account is active or as required under applicable rules; when data is no longer needed, we delete or anonymise it. Availability
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of our services depends on your local law and the eligible regions we support. If you have questions about what we hold on you, contact our support team directly.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA CONTACT PATHS

Reach Us About Your Privacy

If you want to know what data we hold, request a correction, or ask us to delete your account information, our support team handles these requests directly. Responses go out during our active support hours, and you can reach us through any of the channels below.

DATA HANDLING STANDARDS

How We Keep Your Account Information Safe

Security and transparency are not afterthoughts here. Every step of your account lifecycle — from first registration through active play to eventual closure — follows the same data-handling rules. We use encrypted connections for all account sessions, and payment details passed through bKash, Nagad, or Rocket never sit in plain text on our servers. Here is how each area works in practice.

Cookies and Tracking

We use session cookies to keep you logged in and analytics cookies to understand how the site is used. You can manage cookie preferences from your browser settings at any time.

Account Security

Login sessions are protected by OTP verification sent to your registered mobile number. Suspicious access attempts trigger an automatic account lock and an alert to your contact details.

Data Retention

Active account data is held while your account remains open. If you close your account, we retain only what applicable rules require, then delete or anonymise the rest within a reasonable period.

Your Request Rights

You can ask to see the data we hold, correct inaccurate details, or request deletion. Submit your request via live chat or our help centre form and we will respond in writing.

Common Questions About Your Data at 9xo

If you have a question about how we handle your data, the answers below cover the most common ones. For anything not listed here, reach our support team through live chat or email.

We collect your name, contact details, and the payment wallet identifiers you use — bKash, Nagad, or Rocket. We also record device and session data to protect your account from unauthorised access.

We share payment data only with the processors needed to complete your transaction, such as mobile wallet operators. We do not sell personal information to advertisers or unrelated third parties.

Payment identifiers are passed through encrypted channels and are not stored in plain text. They are used only to complete and verify the specific transaction you initiate.

Yes. Submit a data access request through our live chat or help centre form. Include your registered account details and we will confirm receipt and respond in writing.

Contact our support team via live chat or email with a deletion request. We will process it in line with applicable rules and confirm once the data has been removed or anonymised.

We keep only what applicable rules require after account closure. Once that retention period ends, your data is deleted or anonymised. Active account data is held while your account remains open.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How 9xo Handles Your Personal Information

Reach Us About Your Privacy

How We Keep Your Account Information Safe

Cookies and Tracking

Account Security

Data Retention

Your Request Rights

Common Questions About Your Data at 9xo

01 What personal information does 9xo collect when I open an account?

02 Does 9xo share my data with third parties?

03 How is my bKash or Nagad payment information stored?

04 Can I request a copy of the data 9xo holds on me?

05 How do I ask 9xo to delete my account data?

06 How long does 9xo keep my data after I close my account?

Privacy Policy

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